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Article ID: 132036, created on Jan 9, 2018, last review on Jan 23, 2018

  • Applies to:
  • Odin Automation Essentials

Ingram Micro Cloud is committed to providing high-quality, cost-effective solutions to our customers. As new technologies emerge, the demand for older product versions and components decreases. Accordingly, as we continue to address our customers' needs by introducing new products and services, we also periodically need to end support for older software versions.

End of Ability to Purchase

  • Ingram Micro Cloud has ended the ability to order new licenses of Odin Automation Essentials on December 1, 2017.
  • Existing licenses will continue to function as normal until the licenses expire.

Non-Renewal of License

  • Ingram Micro has decided to opt out of all auto-renewals of Odin Automation Essentials licenses. However, Ingram Micro will extend the term of all licenses from the end of the current license term to December 31, 2018. No additional license fees will be payable for the extension of the license term to December 31, 2018.
  • This announcement serves as written notice that your OA Essentials Master Agreement, including all Addenda thereto, will not renew and shall terminate on December 31, 2018.

Change in Product Support Status

  • Odin Automation Essentials will enter an "Extended Support" status on January 1, 2018. This status will last for twelve (12) months and during this time Ingram Micro Cloud will no longer release regular product updates or bug fixes. Only critical security issues will receive patches.
  • Extended paid support will be provided during this period. Should you need support during this time, support incidents can be reported at: Please note a fee of $149 per support incident will be charged.
  • After the end of Extended Support period on December 31, 2018, the product will undergo end-of-life. At this time, the product may no longer be used.

Next Step

  • Ingram Micro Cloud will offer an alternative service automation platform, Ingram Micro Premium (PaaS option) that is scheduled to be released in January 2018. We encourage you to adopt the new platform once it will become available, by the end of 2018.
  • To learn more about Ingram Micro Cloud Premium platform, pricing and special promotions, please visit:

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