Search Engine: Elastic

Article ID: 9545, created on Jan 5, 2011, last review on Sep 26, 2016

  • Applies to:
  • Operations Automation 5.4
  • Business Automation 5.5

Symptoms

An Operations Automation (OA) task to perform provisioning operations on Windows webspace fails with the error message 'The system cannot find the path specified', as in the following example:

Task name: Install FPSE support for virtual web server 1570 on host 'webwin1.hosting.local' (host_id=888).

Last execution output: Exception during execution of MPF request: 'The system cannot find the path specified.
[<response><errorContext description="The system cannot find the path specified." code="0x80070003" executeSeqNo="3">

<errorSource namespace="FPManager" procedure="installFPSE_OnServer"/></errorContext></response>]'.


Task name: Turn off FTP access for Hosted Service User <USER_ID> on host 'pemwinweb03.hosting.local' (host_id=<HOST_ID>, sub_id=<SUB_ID>, wb_id=<WEBSPACE_ID>, user_name=<FTP_LOGIN>).

Destination host 'pemwinweb03.hosting.local' (#<HOST_ID>), IP '<BACKNET_IP>' : Provisioning request failed. The system cannot find the file specified. [<response><errorContext description="The system cannot find the file specified." code="0x80070002" executeSeqNo="7"><errorSource namespace="NTFSManager" procedure="changeFileOwner"/></errorContext></response>]

The operation that fails may be different:

  • Switch the website application pool in IIS

  • Turn on/off FTP access to a website

  • Turn on/off the File Manager service

  • Change a website location

  • Turn on/off Frontpage support for a website

  • Delete virtual directory

Cause

  1. This problem can be caused when a customer's webspace is absent on a Windows shared hosting server or the server has a deep structure of nested folders and files, so the full path to the file/folder is close to or exceeds the limit of 255 characters.

  2. The Microsoft Provisioning Service NTFS Provider cannot process requests with very long file/folder names (including the full path to it).

  3. Corrupted files.

Resolution

First of all, make sure that the problem website and webspace exist on the Windows server. The ID of the Windows hosting server and ID of the website are provided in the failed task properties. Log onto the problem server, find the problem website in IIS Manager, and make sure that its root folder does exist.

If the root folder of the problem website does not exist, create it manually.

If the website exists in OA and does not exist in IIS, it may mean that the corresponding OA provisioning tasks were canceled and proper objects were not created on a hosting server. Try to find not provisioned or canceled tasks related to the problem website/webspace in OA Task Manager.

Use the following parameters from the failed task to find tasks related to the problem website/webspace (replace them with the actual values):

  • Queue name (domain_service5797 in the example above)

  • IIS website ID (1570 in the example above)

Process all found background tasks if any are related to the problem website.

If the website/webspace exists, use the following solution for the problem: temporarily move part of the webspace (which contains the file/folder with the too long path/name) to another directory, re-run the failed task in OA, then return the moved files back.

If it is the task "Change virtual directory 'Root' (dir_id=) of virtual web server " that fails with the error, this may be caused by an incorrect location specified in the website settings.

plesk=> select dir_id,dir_name,location,desire_location from iis_webvdirs where srv_id=<virtual web server ID>;
 dir_id | dir_name |          location           |           desire_location
--------+----------+-----------------------------+-------------------------------------
  79433 | Root     | wwwroot\domain.com          | wwwroot/googlea94acdcc23abca24.html
(1 row)

In the IIS snap-in, find the site by from task > site properties > Home Directory. It is typically like D:\CustomerData\webspaces\webspace_00140609\wwwroot\domain.com.

In this case, just change the location in Customer Control Panel > Websites > domain.com > Web > Edit from "/googlea94acdcc23abca24.html" to "domain.com".

Then re-run the task.

--OR--

If you find any corrupted files remove that file and then re-run the task.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07 198398b282069eaf2d94a6af87dcb3ff 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496

Email subscription for changes to this article
Save as PDF