ResolutionThere are several ways to resend invoice notification to a customer, please find them below.
The way #1:
- Find the needed invoice in PBA-S PCC either in the list of all documents at Top > Billing Director > Receivable > Documents or in the properties of a specific account on the tab 'Billing History'
- Switch to the tab 'Notifications' in the invoice properties
- Click the button 'Send Notification'
- Verify that correct values are pre-filled in the fields 'To', 'Received Name' and 'Subject'
- You may also check how notification will look like - click the button 'Preview'
- Finally click the button 'Send'
The way #2:
- Go to Top > Configuration Director > Logging and Errors > E-Mails Logs
- Switch to the tab 'Outgoing E-Mails'
- Click on the letter which was sent to the customer earlier, you may filter messages by subject or addressee
- Click the button 'Resend'