When trying to access the Helm control panel login screen, you instead get this error:
Microsoft VBScript runtime error '800a01a8'
Object required: 'xml.documentElement'
/LM/W3SVC/2/ROOT/global.asa, line 62
and you cannot proceed.
This usually suggests that a language pack is causing an issue. On your server, go to
[HELM INSTALL PATH]\WebHost Automation\Helm\Control Panel\languages
and delete the language packs in that folder. Leave the reload.asp file there. Redownload any language packs you require from:
and then go to this URL in a browser:
where YOUR-HELM-URL is the URL to your control panel.
This will reload all of your languages. Now try going to the control panel main page - it should load correctly.