I have set up SmarterStats on a user's domain. How do they log into it?
They need to use the following login:
Password: [their control panel password at the time of installing stats]
In SmarterStats, with "siteadmin" you can create more users under you. If HELM created the stats without a "siteadmin" then you would not have as much management of the statistics because you would have no login, and you would therefore log in as a guest. As a guest you can not create your own reports or create other users. This is why a specific admin username is chosen.