Article ID: 3745, created on Feb 8, 2008, last review on Feb 9, 2017

  • Applies to:
  • Odin Business Automation Standard
  • Plesk Automation 11.5
  • Service provider products licensing
  • Helm

Symptoms

I want to use my license key on a different machine, but Helm will not accept it as it is already in use.

Resolution

You can transfer a license from one server to another by resetting it. You may need to do this if you move a license to another server or if you have problems with your license key.

To reset a license, please contact Odin Customer Support team by submitting a support request at https://www.odin.com/support/request/

Cause

A Helm license is bound to hardware and needs to be reset every time it is changed.

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