Resolution
H-Sphere Support Plans
| Support Plan | Included Support Services | Pricing | Support Hours | |
| Monday through Friday | Weekends and Ukrainian National Holidays | |||
| Regular | General support | 20% total license fee per year. The first year, support is free. | 2:00 a.m. to 4:00 p.m. EST | N/A |
| Priority [ order ] * register account in My-Hsphere and click the Priority Support link. |
Within one month you are eligible for:
|
$300/month (3 months minimum) for up to 4 servers, $50 for each additional server. | 24 hours | 3:00 a.m. to 4:00 p.m. EST |
Support services that are not provided with your support plan can be purchased additionally. For prices, see the corresponding service link.
To resolve reported problems, our support techs might need to remotely connect to your system. This is always done based on your permissions.