Symptoms

Can not migrate VE from HSPcomplete Provider's Control Center because of timeout was reached.
It is possible to migrate VE using CLI vzmigrate utility.

Cause

Default migrate timeout is set in HSPcomplete system to 1 hour, in some cases more time is required to migrate VE from one hardware node to another one (for large VEs or for migration between different datacenters)

Resolution

To increase migrate timeout in HSPcomplete system you may use the following steps:

• increase MIGRATE_TIMEOUT variable in /etc/hspc/hspc.conf file inside HSPcomplete VE, it is set to 1 hour (3600 seconds) by default
• restart HSPcomplete backend using the following command inside HSPcomplete VE:# /etc/init.d/hspcd stop
# /etc/init.d/hspcd start
• use instructions from the following article to increase VZAgent timeouts for every hardware node involved into migration process (at least for source and destination nodes):
  How do I increase migrate timeouts in VZAgent