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Article ID: 132508, created on Apr 16, 2018, last review on Apr 16, 2018

  • Applies to:
  • Business Automation 7.3

Symptoms

  1. Go Home > Operations > Resellers
  2. Find a Reseller Account
  3. Switch to Documents tab

A Voided Payment with Available Balance decreasing Reseller balance can be observed.

Cause

The issue is caused by #PBA-84301 "It is possible to get a Payment with negative (desceasing customer balance) available ballance as result of voiding it"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates to clarify status of the software-related issue.

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