- Go Home > Operations > Resellers
- Find a Reseller Account
- Switch to Documents tab
A Voided Payment with
Available Balance decreasing Reseller balance can be observed.
The issue is caused by #PBA-84301 "It is possible to get a Payment with negative (desceasing customer balance) available ballance as result of voiding it"
Please contact your Technical Account Manager or a member of Pooled Technical Associates to clarify status of the software-related issue.