Search Engine: Elastic

Article ID: 132501, created on Apr 12, 2018, last review on Apr 12, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

  1. API method pem.syncNameServers.xml fails for domain domain.tld with error:

    [root@core ~]# cat pem.syncNameServers.xml
    <?xml version="1.0"?>
    <methodCall>
      <methodName>pem.syncNameServers</methodName>
      <params>
        <param>
          <value>
            <struct>
              <member>
                <name>domain_name</name>
                <value><string>domain.tld</string></value>
              </member>
            </struct>
          </value>
        </param>
      </params>
    </methodCall>
    

    Server response:

            <?xml version="1.0" encoding="UTF-8"?><methodResponse><params><param><value><struct><member><name>module_id</name><value><string>DnsZoneMutator</string></value></member><member><name>error_message</name><value><string>Could not persist APS entity "http://parallels.com/aps/types/pa/dns/zone/1.0"</string></value></member><member><name>error_code</name><value><i4>1</i4></value></member><member><name>extype_id</name><value><i4>1</i4></value></member><member><name>properties</name><value><struct><member><name>domain_name</name><value><string>domain.tld</string></value></member></struct></value></member><member><name>status</name><value><i4>-1</i4></value></member></struct></value></param></params>
    
  2. Not possible to add new DNS record for affected domain. From /var/log/pa/core.log the following error appears at the same time:

    Feb 15 15:43:46.899 : DBG [UI:58c7ee38:4497742:1518727426389 p:-default-threadpool;-w:-Idle:873 pau]: c.p.p.c.ServiceInvoker DnsZoneMutator invocation failedjavax.ejb.EJBTransactionRolledbackException: Could not persist APS entity "http://aps-standard.org/types/dns/record/1.0"
    ...
    Caused by: com.parallels.pa.service.aps.exception.APSInvocationException: com.parallels.pa.service.aps.exception.APSInvocationException: Unable to refer the resource  '2393f810-0a4a-46ef-a8d1-d1dceba88848' out of limits.
    
  3. Switch DNS hosting to External/Internal from PCP/RCP/CCP for affected domain finishes with error:

    An unforeseen error occurred
    
  4. APS resource of DNS zone is linked to Account, for example to Account wuth ID 1000001:

    [root@core ~]# curl -k -E /usr/local/pem/APS/certificates/poa.pem 'https://localhost:6308/aps/2/resources/2393f810-0a4a-46ef-a8d1-d1dceba88848/account' -X GET
    [
            {
                    "aps":
                    {
                        "type": "http://parallels.com/aps/types/pa/account/1.2",
                        "id": "8ca87777-8b49-4b69-8402-e14828e8cc23",
                        "status": "aps:ready",
                    ...
                    },
                    ...
                    "companyName": "Neverhood Inc.",
                    "id": 1000001,
                    "type": "CLIENT"
            }
    ]
    
  5. There are 2 APS resources for Account with ID 1000001:

    [root@core ~]# curl -k -E /usr/local/pem/APS/certificates/poa.pem 'https://localhost:6308/aps/2/resources?implementing(http://parallels.com/aps/types/pa/account/1.2),eq(id,1000001)' -X GET
    
    [
            {
                    "aps":
                    {
                        "type": "http://parallels.com/aps/types/pa/account/1.2",
                        "id": "742e4ebc-17d4-4009-a2a4-3ae653f1d9bd",
                        "status": "aps:ready",
                        "revision": 2,
                        "modified": "2017-10-30T12:37:54Z"
                    },
                    ...
                    "companyName": "Neverhood Inc."
                    ...
                    "id": 1000001,
                    "locked": false,
                    "personal": false,
                    "techContact":
                    ...
                    "type": "CLIENT"
                    },
    

    And second with same id but different properties:

    {
            "aps":
            {
                    "type": "http://parallels.com/aps/types/pa/account/1.2",
                    "id": "8ca87777-8b49-4b69-8402-e14828e8cc23",
                    "status": "aps:ready",
                    "revision": 2,
                    "modified": "2017-10-30T12:37:59Z"
            },
            ...
            "companyName": "Neverhood Inc.",
            "id": 1000001,
            "type": "CLIENT"
    }
    
  6. Domain subscription was transfered from one account to another.

Cause

The cause of the error is a discrepancy between the domain and Account owner value in domain's APS resource. The root cause behind such discrepancy has not been revealed yet.

Resolution

Contact Odin Technical Support to apply a workaround.

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