Search Engine: Elastic

Article ID: 132465, created on Mar 31, 2018, last review on Mar 31, 2018

  • Applies to:
  • Business Automation

Symptoms

An Order created for an Account with Per Account billing enabled has status CR (Ready to Complete) or Completed without invoice issued despite of the fact that the Order amount is greater than zero.

If the Order is completed in its Status History it can be seen that the last transition was performed manually by pressing Complete Order button:

27-Mar-2018 16:56:17    CP  Completed   Ok  testreseller@test.tst

Cause

The issue is caused by a failed Account transfer attempt, which failed due an error, for instance, on Operations Autmation side. The system tries to complete Orders awaiting consolidation issuing corresponding document, however after the error, the operation is not fully rolled back, so the Orders do not return to WI (Waiting for Invoice) status.

The described behavior is reported as a software-related issue #PBA-84269 "A Failed Account Transfer may lead to lost Order consolidation"

Resolution

Please contact your Technical Account Manager or a member Pooled Technical Associate Team (pta@odin.com) to clarify status of the sotware-related issue #PBA-84269

As a workaround, please, issue a debit memo for the affected Customer for the Order Amount

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF