Search Engine: Elastic

Article ID: 132442, created on Mar 27, 2018, last review on Mar 27, 2018

  • Applies to:
  • Business Automation

Symptoms

Domain status is "Registered", renewal operation is completed on the registrar side, but the renewal order is stuck in "Provisioning" status or failed by timeout.

Cause

Check the logs for the time renewal attempt was made, if you see any kind of exception for dns.syncDomainRegistrationInfo, e.g.:

[18-03-14 03:18:06.496 XMLRPC      RQ2167146 TH03855 TRC] REQUEST: dns.syncDomainRegistrationInfo : { 'domain_name' => 'example.com', 'registration_info' => '{
.............
[18-03-14 03:18:06.498 XMLRPC      RQ2167146 TH03855 ERR] ERROR (network_error) in calling dns.syncDomainRegistrationInfo: Connector: Connection refused

then the root cause of the issue is a bug with id #PBA-84238 ("Domain renewal order is stuck in Provisioning if calling OA method is failed").

Resolution

Complete the renewal order manually, using the domain conflict resolver ("Complete Operation Manually" button).

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF