Search Engine: Elastic

Article ID: 132437, created on Mar 23, 2018, last review on Mar 23, 2018

  • Applies to:
  • Operations Automation

Symptoms

A task to upgrade a Plesk in VPS Panel instance fails with the error:

    "code": 500,
    "type": "Rest\\RestException",
    "message": "Connection error: \"Failed to connect to 203.0.113.2 port 6308: Connection timed out\n\". Was trying to connect to \"https://203.0.113.2:6308/aps/2/application/\".",
    "stacktrace":
    [
            "#0 /usr/local/aps/ebd8c50e-faa5-4d6f-955e-717e381c88f7/vendors/aps-php-runtime/aps/2/apsc.php(767): APS\\Proto->sendRequest('GET', 'aps/2/applicati...')",
            "#1 /usr/local/aps/ebd8c50e-faa5-4d6f-955e-717e381c88f7/vendors/aps-php-runtime/aps/2/types.php(100): APS\\ControllerProxy->getApplicationServices()",
            "#2 /usr/local/aps/ebd8c50e-faa5-4d6f-955e-717e381c88f7/vendors/aps-php-runtime/aps/2/runtime.php(334): APS\\TypeLibrary::retrieveApplicationServices()",
            "#3 /usr/local/aps/ebd8c50e-faa5-4d6f-955e-717e381c88f7/vendors/aps-php-runtime/aps/2/runtime.php(389): APS\\Loader->handleHttpRequest()",
            "#4 /usr/local/aps/ebd8c50e-faa5-4d6f-955e-717e381c88f7/vendors/aps-php-runtime/aps/2/runtime.php(401): APS\\Loader->process()",
            "#5 [internal function]: APS\\Loader->__destruct()",
            "#6 {main}"
    ],
    "error": "ApplicationUnknownError",
    "http_request": "POST /vps/api/environments/93281061-550b-49d3-964c-feaeec9634e7/application/proxy/panels"

}

where 203.0.113.2 is the public IP address of the OA Management Node.

It is not possible to connect to this IP and port 6308 from the VE where Plesk is installed:

root@server-1010101-1:~# telnet 203.0.113.2 6308
Trying 203.0.113.2...
...no response...

Cause

Network limitations prevent the connection required for the application to be upgraded properly.

Resolution

Make sure the VPS in question is able to connect to the OA Management Node public IP and port 6308.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF