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Article ID: 132430, created on Mar 22, 2018, last review on Apr 8, 2018

  • Applies to:
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 7.3


An order placement from PCP or CCPv1 fails with the following error:

'Email address is invalid. Please correct.'

The issue is reproduced only for specific customers, only on some specific browser.


The issue is caused by #APS-44667 "Some users are not able to place orders from their CCP due to autofilling Email field"


The following workarounds are possible to the issue:

  1. Use incognito mode of a browser
  2. Use any other supported browser

To clarify status of the software-related issue, please, conact your Technical Account Manager or a member of Pooled Technical Associates Team.

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