Search Engine: Elastic

Article ID: 132430, created on Mar 22, 2018, last review on Apr 8, 2018

  • Applies to:
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 7.3

Symptoms

An order placement from PCP or CCPv1 fails with the following error:

'Email address is invalid. Please correct.'

The issue is reproduced only for specific customers, only on some specific browser.

Cause

The issue is caused by #APS-44667 "Some users are not able to place orders from their CCP due to autofilling Email field"

Resolution

The following workarounds are possible to the issue:

  1. Use incognito mode of a browser
  2. Use any other supported browser

To clarify status of the software-related issue, please, conact your Technical Account Manager or a member of Pooled Technical Associates Team.

7c0b495571a6c1bec50e4f324a20ec14 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 198398b282069eaf2d94a6af87dcb3ff b2c3b33425dfc50c7d41a2efaa7f84f3 1def515ca613a5505aa21a4affa96e6b ef171e3fccb12bd8e09076a7b49212c0

Email subscription for changes to this article
Save as PDF