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Article ID: 132418, created on Mar 21, 2018, last review on Apr 10, 2018

  • Applies to:
  • Operations Automation

Symptoms

The following error message appears on attempt to synchronize an Office 365 account in CCP:

DeltaLink older than 30 days is not supported.

Cause

In order to avoid full synchronization of an Office 365 tenant, Microsoft provides a differential hash, know as DeltaLink. Recently, the TTL of the DeltaLink was changed from unlimited to 30 days.

Request #APSA-19622: "Azure AD GRAPH API Error: 'DeltaLink older than 30 days is not supported.'
" has been addressed to Odin Development team to implement functionality change.

Resolution

Contact pta@odin.com or TAM to trace the status of the request.

Contact Odin Technical Support in order to reset the DeltaLink value manually.

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