Search Engine: Elastic

Article ID: 132416, created on Mar 20, 2018, last review on Mar 20, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

After Odin Automation upgrade to 7.3, OSS Core node experiences high CPU and IO activity and degraded performance.

/var/log/pa/core.log size grows extremely fast.

The following messages appear in the log file repeatedly:

Feb 25 22:07:29.111 : DBG [bss-synchronizer-task:137358 EJB-default---7:1017 pau]: c.o.o.b.s.s.e.SynchronizerBean Error during synchronization id: 34603. Couldn't synchronize Account with id 1000010. Could not find PAAccount with accountId=1000010
Feb 25 22:07:29.111 : DBG [bss-synchronizer-task:137358 EJB-default---7:1017 pau]: c.o.o.b.s.s.e.SynchronizerBean Handling id: 34603 is finished with retry exception
Feb 25 22:07:29.117 : DBG [bss-synchronizer-task:137358 EJB-default---7:1017 pau]: c.o.o.b.s.s.e.SynchronizerBean Handling id: 34603, operation: CREATE, entity: ACCOUNT:1000010, uuid: 1b423204-3c6d-9fa1-89ad-4dbfd3dc17d3
Feb 25 22:07:29.117 : DBG [bss-synchronizer-task:137358 EJB-default---7:1017 pau]: c.o.o.b.s.s.e.NotificationsHandler Handling id: 34603, operation: CREATE, entity: ACCOUNT:1000010, uuid: 1b423204-3c6d-9fa1-89ad-4dbfd3dc17d3
Feb 25 22:07:29.125 : DBG [task:15792663 EJB-default---7:1017 pau]: c.p.p.s.a.e.AccountManagerBean finding account with id: 1000010

Cause

There is an account object present in Billing part and missing in Operations part of Odin Automation.

Such case handling is planned to be improved in scope of APS-44516.

Resolution

Contact Odin Technical Support for resolution.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 dd79f16c76b9dca75205ab5e9f5465ea 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF