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Article ID: 132403, created on Mar 17, 2018, last review on Mar 17, 2018

  • Applies to:
  • Operations Automation

Question

What is the correct way to switch an Office 365 subscription between Service Plans?

Can the Switch Plan Billing UI link be used?

Answer

No, in this case the license assignment will not be handled properly.

Use either Customer CP (the Upgrade link on the Licenses tab) or Reseller CP.

In this case new licenses will be assigned to Users automatically.

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