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Article ID: 132397, created on Mar 17, 2018, last review on Mar 17, 2018

  • Applies to:
  • Business Automation 7.2
  • Business Automation 7.3

Symptoms

A vendor has refunded a payment document for his customer. The money was returned to the customer's account but the payment still stays in the "Open" status while its "Processing Status" is "Captured and Refunded". Also, an error message is shown as the payment is refunded:

ERROR:  current transaction is aborted, commands ignored until end of transaction block

Cause

The "Black List of Service Plans" fraud screening plugin is used and the affected payment was created for an order on a service plan that is in a blacklist of the plugin.

This behaviour was acknowledged as incorrect and bug PBA-83703 was reported to the development team to fix it in the upcoming version of the platform. Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of PBA-83703.

Resolution

Create a new debit memo document or use an existing one to apply the affected payment to this memo and thus close it.

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