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Article ID: 132331, created on Mar 6, 2018, last review on Mar 7, 2018

  • Applies to:
  • Operations Automation

Ingram Micro Cloud is committed to providing high-quality and cost-effective solutions to our customers. As new technologies emerge, the demand for older product versions and components decreases. Accordingly, as we continue to address our customers' needs by introducing new products and services, we also periodically need to end maintenance and support for older software versions.

End of Maintenance

In keeping with our Odin Automation Premium lifecycle policy, we will be ending maintenance for Hosted Lync modules (Hosted Lync 2010 APS 1.2, Hosted Lync 2013 APS 1.2, Hosted Lync 2013 APS 2.0) on May 30, 2018. After that date all Hosted Lync modules will discontinue any further development and/or maintenance.

We suggest you to offer your existing Lync customers to switch to O365 Business services (bundled with Skype For Business), offered through direct partnership with Microsoft or resold through Ingram Micro (Referral program, Marketplace, OA Premium PaaS or dedicated option).

Extended Support Period and End of Life

Due to customer’s demand, an additional “Extended Support” period will be provided for Hosted Lync modules for Odin Automation 7.2 and 7.3. This period will last for 6 months until September 25, 2018.

During this time, support requests will be accepted, but will be limited to already known and available solutions/fixes.

If you need any support during the Extended Support period, support incidents can be reported via the support portal at:

Next Steps

Ingram Micro Cloud will soon publish cleanup and pre-upgrade instructions on how to remove Hosted Lync from OA 7.3 installation before upgrading it to OA 7.4.

Frequently Asked Questions

  • What is included in the cleanup instructions for Hosted Lync?

    • Cleanup instructions (KB article) will provide step by step instructions how Lync 2010 APS 1.2, Lync 2013 APS 1.2, Lync 2013 APS 2.0 and their components (subscriptions, resource types, SP/ST and packages) can be removed from an OA 7.3 installation before upgrading it to OA 7.4
  • Can we upgrade our OA 7.3 installation to OA 7.4 without removing Hosted Lync module?
    • No. OA 7.4 upgrade procedure includes pre-upgrade validation that all Hosted Lync components have been removed before upgrade can be performed.

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