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Article ID: 132306, created on Feb 28, 2018, last review on Feb 28, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

On attempt to open Top > Commerce Director > Online Payments > Credit Cards tab the following message is displayed:

Application Error
rep2018-02-28_16-30-03

The following log entries can be found in related Problem report:

[2018/02/28 15:58:39] [DEBUG] [9889] [HSPC::Request::handler] TRACE [03]: . . -> HSPC::PM::PluginEngine->teaser_list () => Cannot load required MT template: syntax error at (eval 1175) line 1, at EOF


[2018/02/28 15:58:39] [DEBUG] [9889] [HSPC::Request::handler] TRACE [02]: . -> HSPC::PM::PluginEngine->teaser_office ()
[2018/02/28 15:58:39] [DEBUG] [9889] [HSPC::Request::handler] TRACE [01]: -> HSPC::PM::Office->teaser_office ()
[2018/02/28 15:58:39] [FATAL] [9889] [Error::throw] URI handler (HSPC::PM::Office->teaser_office) error: Cannot load required MT template: syntax error at (eval 1175) line 1, at EOF

Cause

Incomplete OBAS migration. Payment plug-in installed on the source OBAS system is not installed on the destination OBAS system. The following message is displayed on attempt to access the plug-in under Top > Commerce Director > Online Payments > Payment Plug-ins:

Plug-in `<plug-in name>` not installed. Please install corresponding rpm.

Resolution

Install the absent plug-in: run install.sh script and follow the wizard.

Warning: Plug-ins installation will cause OBAS downtime for several minutes.

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