Search Engine: Elastic

Article ID: 132293, created on Feb 23, 2018, last review on Feb 23, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

  1. Cannot access protected directory despite the credentials entered are valid.
  2. The following error in /var/www/vhosts/1/111111/logs/error_log of webspace:

    [Wed Feb  7 13:16:50 2018] [error] [client 203.0.113.2] Could not open password file: /var/www/vhosts/1/111111/webspace/pd/2936
    [Wed Feb  7 13:16:50 2018] [error] [client 203.0.113.2] access to /test failed, reason: verification of user id 'test' not configured
    

Cause

Invalid ownership of pd folder:

[root@webserver]# ll -d /var/www/vhosts/1/111111/webspace/pd
drwxr-x--- 2 root      2522 4096 Mar  1  2010 /var/www/vhosts/1/111111/webspace/pd

Resolution

Change ownership of the folder to "root:pemsrv":

[root@webserver]# chown root.pemsrv /var/www/vhosts/1/111111/webspace/pd

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 31987597efff5a3a9ce779cc203bbe5e 1941880841f714e458ae4dc3d9f3062d

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