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Article ID: 132248, created on Feb 15, 2018, last review on Feb 15, 2018

  • Applies to:
  • Operations Automation

Symptoms

Customer purchased Office 365 subscription recently and used the Synchronize Now link. Some of its users got removed unexpectedly:

Deleted 1 user:
- admin@subdomain.onmicrosoft.com

sitelog entries upon user processing are:

DEBUG sync        : User 'admin@subdomain.onmicrosoft.com' has no UsageLocation and has not AssignedLicenses will be skipped for sync operation.
...
DEBUG sync        : Save the actual license assignment for the users...
DEBUG sync        : Local user admin@subdomain.onmicrosoft.com has no coresponding cloud user. It will be deleted

Cause

Software-related issue #APSA-19502

Resolution

The issue has been fixed in Office 365 17.3.1 application package version ( Office 365 17.3.1 ). Consider application upgrade.

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