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Article ID: 132245, created on Feb 15, 2018, last review on Feb 15, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2

Symptoms

After Azure CSP subscription provisioning, a welcome email is not sent out to the target client.

The following exceptions can be found in /var/log/pa/core.log:

Sep  1 15:45:15.880 : INF [rest:1018 1:1863:7f8b106c6700 SAAS 1508266661]: [ HTTP] IN  127.0.0.1:47862  Begin request: "GET /aps/2/packages/748dd292-d684-412f-bbfa-4391fbed135b/i18n/es_CO.json"
...
Sep  1 15:45:15.883 : ERR [rest:1018 1:1863:7f8b106c6700 SAAS 1508266661]: [ APSC] can't open file /usr/local/pem/APS/packages/748dd292-d684-412f-bbfa-4391fbed135b/i18n/es_PE.json
Sep  1 15:45:15.883 : DBG [rest:1018 1:1863:7f8b106c6700 SAAS 1508266661]: [ APSC] Rolling back because of std::uncaught_exception()
Sep  1 15:45:15.883 : DBG [rest:1018 1:1863:7f8b106c6700 SAAS 1508266661]: [ APSC] Nested rollback: 1508266661[2]

where 748dd292-d684-412f-bbfa-4391fbed135b is the UUID of the currently active Azure CSP APS package.

[root@osscore ~]# head /usr/local/pem/APS/packages/748dd292-d684-412f-bbfa-4391fbed135b/APP-META.xml
<application packaged="2017-08-10T07:54:18" version="2.0" xmlns="http://aps-standard.org/ns/2">
  <id>http://www.odin.com/app/azure-csp</id>
  <name>Azure Cloud Solution Provider</name>
  <version>4.5.2</version>
  <release>13</release>
  <homepage>http://www.odin.com</homepage>
  <vendor>
    <name>Odin</name>
    <homepage>http://www.odin.com/</homepage>
  </vendor>

Cause

The issue is recognized as APS-43127, triggered by the absence of a custom locale.

Resolution

Create the custom localization add-ons for each popular language/country combinations in the system:

Localization Add-ons

Contact your Technical Account Manager or Pooled Technical Associate Team (pta@odin.com) in order to trace the current status of #APS-43127.

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