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Article ID: 132242, created on Feb 14, 2018, last review on Feb 14, 2018

  • Applies to:
  • Operations Automation

Symptoms

Office 365. Account synchronization fails with the following sitelog error:

ERROR aps_endpoint: Outgoing request 4f035cfa-72f0-47e0-88bc-6e7ec5cfa687: response error
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
   at System.Net.HttpWebRequest.GetResponse()
   at Odin.APSCommon.WebApi.ApsApi.ApsContainerBase.GetResponseInternal(HttpRequest request)
...

"error": "Plesk.ErrorHandling.dns.DomainIsChildFor",
  "message": "Domain name conflicts with existing domain '__domain_name__' (#__domain_id__).\t\tSubdomain in '__domain_name__' should be created instead.",

The subdomain in question is a subdomain, like something.example.com. Both the subdomain and its parent domain are verified on the Microsoft side.

Cause

Software-related issue #APSA-19533.

Resolution

Contact pta@odin.com or TAM to trace the status of the issue.

Workaround: Add both domain and subdomain to the Operations Automation manually via Add Domain Registered Elsewhere option.

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