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Article ID: 132229, created on Feb 12, 2018, last review on Feb 12, 2018

  • Applies to:
  • Business Automation 7.1

Symptoms

A Sales Order for a Domain Registration via OpenSRS PHP plugin fails, the following error can be seen in pa-domain-sdk.log:

[Thu Feb 12 11:31:23 2018] [pid 17858] AH01215: PHP Warning:  oSRS Error - state is not defined. in /var/www/pa-domain-sdk/OpenSRS/core/opensrs/domains/provisioning/provSWregister.php on line 81
[Thu Feb 12 11:31:23 2018] [pid 17858] AH01215: PHP Warning:  oSRS Error - Incorrect call. in /var/www/pa-domain-sdk/OpenSRS/core/opensrs/domains/provisioning/provSWregister.php on line 66

However a country the Customer Account is assigned with is not supposed to have a mandatory specified State.

Cause

The issue is caused by #POA-114654 "PHP OpenSRS requires state for all countries"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

As a workaround a State can be created for the Customers country in Home > System > Settings > Internationalization > Countries and the Account can be assigned with it.

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