Search Engine: Elastic

Article ID: 132224, created on Feb 10, 2018, last review on Feb 15, 2018

  • Applies to:
  • Operations Automation

Symptoms

CCPv2. The Home tile hangs upon trying to be displayed. The following error appears in browser console:

"com.parallels.pa.service.aps.exception.APSError"
message: "element cannot be mapped to a null key"

Cause

Corresponding /pa/subscription APS resource is missing for OA subscription.

Resolution

Contact Odin Technical Support to identify and fix all affected subscriptions.

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