Search Engine: Elastic

Article ID: 132214, created on Feb 9, 2018, last review on Feb 9, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

  1. Privacy Proxy node is deployed and configured in Odin Automation infrastructure.

  2. Migration Manager Project fails with error:

    MigrationError: An error occurred while retrieving information about APS applications. Applications will not be migrated.
    
  3. Following error appears in /opt/oa-migrator/logs/debug.log on Core node:

    [2018-01-31 14:42:34,710] 140114644907840 [INF] START: Copying the ApsBackup-12.0.php utility to retrieve data about APS applications
    [2018-01-31 14:42:54,762] 140114644907840 [DBG] Exception:
    Traceback (most recent call last):
      File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/odin_automation/services/shm/actions/download_aps_backup_tool.py", line 21, in run
        url = urllib2.urlopen(PANEL_MIGRATOR_URL)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 154, in urlopen
        return opener.open(url, data, timeout)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 429, in open
        response = self._open(req, data)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 447, in _open
        '_open', req)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 407, in _call_chain
        result = func(*args)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 1241, in https_open
        context=self._context)
      File "/opt/python27/lib64/python2.7/urllib2.py", line 1198, in do_open
        raise URLError(err)
    URLError: <urlopen error [Errno -2] Name or service not known>
    [2018-01-31 14:42:54,765] 140114644907840 [DBG] Exception:
    Traceback (most recent call last):
      File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/core/workflow/runner/by_subscription.py", line 118, in _run_common_action_plain
        run()
      File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/core/workflow/runner/by_subscription.py", line 111, in run
        action.run(self._context)
      File "/opt/oa-migrator/lib/python2.7/site-packages/migrator/odin_automation/services/shm/actions/download_aps_backup_tool.py", line 33, in run
        raise MigrationError(_T("ERROR_OCCURRED_WHILE_RETRIEVING_APS_APPLICATIONS"))
    MigrationError: An error occurred while retrieving information about APS applications. Applications will not be migrated.
    

Cause

Migration Manager does not support Privacy Proxy Settings at the moment.

There is a feature request with ID PFR-1413 to address the feature. Please contact your Account Manager or pta@odin.com regarding the status of this request.

Resolution

In order to apply workaround please contact Odin Technical Support

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