Office 365. Provisioning request to Microsoft Cloud fails:
4002-State Dubai in not valid in country AE.
The state name itself can vary, but the common thing is customer location -
United Arab Emirates country. The State property actually reflects an Emirate name.
State field was not set for the customer account upon initial subscription provisioning, but since this field is mandatory on the Microsoft side, application sets this field value equal to the country code -
ae in this case.
Now Microsoft started to validate the
State field - which caused the provisioning errors.
The issue has been addressed to Office 365 application Development team. Contact firstname.lastname@example.org or TAM to trace the status of the fix.
Add the following
Provider CP > Billing > System > Settings > Internationalization > Regions > States / Provinces:
Abu Dhabi AZ Ajman AJ Dubai DU Fujairah FU Ras al-Khaimah RK Sharjah SH Umm al-Quwain UQ
country should be set as
- Correct the customer address on the OA side;
- Correct the customer address on the Microsoft Cloud side;