Symptoms

Office 365. Provisioning request to Microsoft Cloud fails:

4002-State Dubai in not valid in country AE.

The state name itself can vary, but the common thing is customer location - United Arab Emirates country. The State property actually reflects an Emirate name.

Cause

The State field was not set for the customer account upon initial subscription provisioning, but since this field is mandatory on the Microsoft side, application sets this field value equal to the country code - ae in this case.

Now Microsoft started to validate the State field - which caused the provisioning errors.

Resolution

The issue has been addressed to Office 365 application Development team. Contact pta@odin.com or TAM to trace the status of the fix.

Workaround:

• Add the following Emirates as States in the Provider CP > Billing > System > Settings > Internationalization > Regions > States / Provinces:

  Abu Dhabi       AZ
  Ajman           AJ
  Dubai           DU
  Fujairah        FU
  Ras al-Khaimah  RK
  Sharjah         SH
  Umm al-Quwain   UQ
  

The country should be set as ae.

• Correct the customer address on the OA side;
• Correct the customer address on the Microsoft Cloud side;