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Article ID: 132176, created on Feb 1, 2018, last review on Feb 1, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

Spam Experts APS has been forcefully reinstalled on a set of subscriptions. But reinstallation has been performed incorrectly which rendered Spam Experts service non-functional for affected subscriptions. Right before this events, pre-upgrade actions for WebHosting Linux took place.

Cause

During WebHosing Linux preparations, script web-hosting-linux-upgrade-assistant has been applied, which additionally triggered provisioning routines of APS 1.2 applications on subscriptions. That issue is confirmed as POA-114558.

But due to APS-24985 during re-sync Spam Experts instances have their DNS MX records removed.

Resolution

Please contact Odin Technical support to apply the workaround for all affected subscriptions.

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