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Article ID: 132162, created on Jan 30, 2018, last review on Jan 30, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

CCPv1. The Account tab is missing in Customer CP while customer account exists on the Billing side, active and not on hold.

The following entry could be found in pui.log for isPBAAvailableForUser method:

INFO  CORBA - #525147: com.sun.corba.se.impl.corba.CORBAObjectImpl.isBMAccount(user_id=24547 (su_user_id=1)) >>> entry
INFO  CORBA - #525147: com.sun.corba.se.impl.corba.CORBAObjectImpl.isBMAccount(user_id=24547 (su_user_id=1)) <<< exit [3 ms]
DEBUG c.p.p.c.e.b.billing_manager.BMHelper - isPBAAvailableForUser : account is not registered in PBA

Cause

Odin Automation database inconsistency.

Resolution

Contact Odin Technical Support to locate and fix all affected customer accounts.

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