Search Engine: Elastic

Article ID: 132154, created on Jan 29, 2018, last review on Jan 30, 2018

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

Provider removed a service node from OA. Task Cleanup packages on host fails with error:

Internal error: Unexpected query result: 0.

The error is registered in /var/log/pa/core.log right after function getSC:

Jan 19 07:14:19.993 : DBG [task:117019645:34007 Thread-1-(ActiveMQ-client-global-threads-1833283036):826 pau]: c.p.p.tracer entry: com.parallels.pa.service.naming.ejb.ResolverBean.getSC(949)
Jan 19 07:14:20.034 : DBG [task:117019645:34007 Thread-1-(ActiveMQ-client-global-threads-1833283036):826 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.naming.ejb.ResolverBean.getSCjava.lang.RuntimeException: Unexpected query result: 0
        at com.parallels.pa.service.naming.ejb.ResolverBean.getSC(ResolverBean.java:77)

core.log also contains message related to sending notification to provider. The message helps to identify the scenario:

Jan 19 07:14:20.116 : DBG [task:117072567:34049 Thread-24-(ActiveMQ-client-global-threads-1833283036):992 pau]: c.p.p.s.l.e.TemplateProcessorBean processing template for vendor #1 message #72 .. reason=Failed to process executeDeinstallSequence for pkgId: PKG_ID, ex message is: Failed to cleanupContentFiles for processComponentId: COMPONENT_ID .. pkg_version=PKG_VERSION.. host_id=HOST_ID, .. pkg_name=PKG_NAME..

Cause

This is a result of a software issue POA-113811

Resolution

Please contact Odin Technical Support to apply an internal workaround.

Clarify status of POA-113811 with your Technical Account Manager or pta@odin.com.

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