Search Engine: Elastic

Article ID: 132147, created on Jan 29, 2018, last review on Jan 29, 2018

  • Applies to:
  • Business Automation

Symptoms

The correct credentials are inserted on the checkout screen of the online store, however nothing happens - no error message is received, the screen is just refreshed. In the error reports we can see new reports generated - Account #0 does not exist. and Access Denied.

Cause

You are trying to login with the credentials of the customer that does not belong to this reseller/provider. There is no error message due to the product bug with id #PBA-83771 ("No exception is shown when the user from provider's customer tries to login to reseller's store").

Resolution

User correct store url/correct user's information.

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