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Article ID: 132111, created on Jan 23, 2018, last review on Jan 23, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

Steps to reproduce:

  1. Go to System > Settings > Public API and enable HTTP Authentication
  2. Go to any O365 subscription > CCP > Office 365 > Synchronize now

The following error message appears:

Forbidden

Cause

There is Office 365 instance misconfiguration. In the fields User name for connecting to Operations Automation API or User password for connecting to Operations Automation API incorrect information is filled.

Resolution

Correct corresponding values according to the Office 365 Providers Guide.

Note: user must have sufficient permissions to perform API methods.

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