Search Engine: Elastic

Article ID: 132100, created on Jan 22, 2018, last review on Jan 29, 2018

  • Applies to:
  • Business Automation 7.2


Billing Control Panel becomes inaccessible periodically.

The following entries can be seen in billing.www.log:

[18-01-14 04:12:30.651 UIWorker    RQ00000 TH21910 TRC] +++[0] void UI::SessionRepo::clearExpiredSessions(bool)(0)
[18-01-14 04:12:30.653 UIWorker    RQ00000 TH21910 WRN] There are 18 requests waiting for session 'd747b2a3ad0a01147c9ffc6c8300dc86'. Session will not be removed.
[18-01-14 04:12:30.653 UIWorker    RQ00000 TH21910 TRC] 0 expired sessions have been removed
[18-01-14 04:15:01.864 UIServer    RQ00000 TH21909 NTE] 100 workers are running
[18-01-14 04:15:01.864 UIServer    RQ00000 TH21909 ERR] Maximum number of connections exceeded.

Which indicate that a new connection cannot be established due to the fact that maximum amount of connections is reached.

For a not removed session it can be seen that previously the system tries to save a Problem Report:

[18-01-11 15:20:25.961 UIWorker    RQ14114333 TH29913 TRC] +++[0] void MTConn::parse_request(const Platform::UI::Request&)(d747b2a3ad0a01147c9ffc6c8300dc86-sudo1082583-207ca9bea450bc32a39bda6f4a334539@act:BM::Subscription_CDB_BuyResourceForSubscriptionList/__Next)
[18-01-11 15:20:25.988 UIWorker    RQ14114333 TH29913 TRC] +++[0] MTConn::ErrorInfo MTConn::callReporter(uint32_t, const string&, const string&)()

However the appempt fails with the following error:

[18-01-11 15:20:26.033 UIWorker    RQ00000 TH29913 FTL] Thread terminated by throwing an        instance of 'N5STLRT3Log6Server9ExceptionE'.what(): server error #518: no request ID associated with client connection [0x7f3bbc703c10], thread #29913


The issue is caused by #PBA-83747.


As a workaround it is required to restart pba service:

#service pba restart

For a permanent fix a hotfix BA 7.2.0 HOTFIX 132137 STELLART v2 is required to be installed as soon as possible.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 ef171e3fccb12bd8e09076a7b49212c0 b2c3b33425dfc50c7d41a2efaa7f84f3

Email subscription for changes to this article
Save as PDF