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Article ID: 132097, created on Jan 21, 2018, last review on Jan 21, 2018

  • Applies to:
  • Business Automation 7.2

Symptoms

Provider needs to move customer, that belongs to Reseller1, to the Reseller2.

The operation seems to be not possible due to the error:

The transfer cannot be performed since there are subscriptions that are based on the service plans not delegated to the new vendor:

Cause

According to the feature requirements:

(Accounts Transfer Requirements) http://download.automation.odin.com/oa/7.2/oapremium/portal/en/billing_provider_guide/79948.htm

All customer's subscriptions are based on service plans that have common ancestor (in terms of plan delegation) under both vendors.

In case of Power Resellers, both of them may order the same resources from provider, create similar Service Plans, however it is currently not possible to move subscription between separate service plans.

Resolution

Feature request PFR-626 (Moving Subscriptions to a new Reseller Account) has been submitted to support such functionality.

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