Search Engine: Elastic

Article ID: 132063, created on Jan 15, 2018, last review on Jan 15, 2018

  • Applies to:
  • Operations Automation

Symptoms

A reseller's brand is not accessible. On attempt to reach the panel/webmail interface it fails with a timeout error.

Cause

The brand brand.example.com was added with a private IP address. As a result, the A-record for brand.example.com points to this private IP address.

Resolution

  1. Go to OA > Infrastructure > IP Addresses > IP Translations
  2. Click both rules - for ports 80 and 443 - for the corresponding private IP and specify a proper public IP address
  3. Click Submit - after this the system A-record in the DNS zone will change its data from the private IP to the public one.

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