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Article ID: 132038, created on Jan 9, 2018, last review on Jan 9, 2018

  • Applies to:
  • Operations Automation 7.2

Symptoms

Task Provisioning "Reseller" for APS application Azure Cloud Solution Provider fails (the second and all consequent executions):

APS Application Error: 500 Internal Server Error [unknown] Error while committing the transaction.

azure.log error:

ERROR [com.odin.azure.server.ErrorsHandler] (azure task-15) <APS-APP> Error: com.odin.azure.common.ConstraintViolationException: Error while committing the transaction  

Caused by: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique constraint "ak_resellers_internal_id"
  Detail: Key (internal_id)=(XXXXXX-XXXX-XXXX-XXXX-XXXXXXX) already exists.

Cause

Software-related issue #APSA-19107: "The reseller provisioning task is not reinterable".

Resolution

Contact pta@odin.com or TAM to trace the status of the issue.

Contact Odin Technical Support to apply internal workaround.

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