Search Engine: Elastic

Article ID: 132033, created on Jan 9, 2018, last review on Jan 9, 2018

  • Applies to:
  • Web Presence Builder 12.0
  • Operations Automation 6.0

Symptoms

  1. WPB publishing fails with error

    Unexpected server behavior. For details, see the product's log files.
    Some errors were written to log. Please contact to administrator.
    
  2. The following error can be found in /usr/local/pem/vhosts/103810/webspace/siteapps/ParallelsPresenceBuilderforPA-545/htdocs/tmp/sitebuilder.log:

    2015-02-26T17:28:37+04:00       [ERR]   /JsonApi/       Cannot copy file to '2d32f6723c601e7aaa8167cd5673ecbc.php' via FTP (ftp_put(/usr/local/sb/tmp/ftp_publish_cache_hUBCqA_dir/2d32f6723c601e7aaa8167cd5673ecbc.php): failto open stream: No such file or directory)
    The site UUID: 2fd952ab-5243-a984-051e-7e5817a9e1ee
    The publication target: ftp://user1@203.0.113.2/htdocs
    The publication URL: http://example.com      203.0.113.2     http://studio.dom-tel.ru/Editor Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
    
  3. Attempt to upload some files by FTP to webserver using the webspace FTP user fails with quota error:

    ftp> put examplefile.txt
    local: examplefile.txt remote: examplefile.txt
    227 Entering Passive Mode (203,0,113,2,247,7).
    150 Opening BINARY mode data connection for examplefile.txt
    552 Transfer aborted. Disk quota exceeded
    ftp>
    

Cause

When the site is being published it uses FTP user of the webspace and uploads WPB files. Once uploaded the files become owned by sysuser. The latter has its quota limit reached.

Resolution

Increase subscriptions limits of resources "Web disk space usage hard limit" and "Web disk space usage soft limit".

Refer to documentation for additional information.

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