Search Engine: Elastic

Article ID: 132029, created on Jan 8, 2018, last review on Jan 8, 2018

  • Applies to:
  • Business Automation 7.2

Symptoms

Renewal orders for the .de domains registered with php-based InternetX fail with error message:

Domain renewal request declined by registrar. Domain could not be renewed.; The registry does not support this operation. (EF0072003) Domain Status:Registered

Cause

InternetX renews the .de domain automatically, manual requests are not supported by the registrar. There is a bug with id #POA-114159 ("InternetX ".de" domains renewal") that OA sends such requests and marks orders as Provisioning Failed.

Resolution

The workaround for the issue is set .de renewals to be done manually:

1) Go to Billing > System > Settings > Domains

2) Select a PEM Registrar > Registrar Features

3) Find "de" tld in the list and click Edit 4) Set the "Supports Renewal" option to Manual and save.

The renewal order generated for .de domains will be marked as "MO" ("Require Manual Operation") and will need explicit provider's staff approval to be marked as completed.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 ef171e3fccb12bd8e09076a7b49212c0 b2c3b33425dfc50c7d41a2efaa7f84f3

Email subscription for changes to this article
Save as PDF