Search Engine: Elastic

Article ID: 132015, created on Jan 5, 2018, last review on Jan 5, 2018

  • Applies to:
  • Business Automation

Symptoms

An order is not placed from the online store, the error message is displayed instead:

"Order cannot be placed. Please contact your Provider"

Cause

There is a fraud screening rule that marks the current order as fraud and does not allow its placement.

Resolution

Check the billing.log to get more details about the exact fraud rule that prevents an order from placement.

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