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Article ID: 132011, created on Jan 5, 2018, last review on Jan 5, 2018

  • Applies to:
  • Business Automation

Symptoms

It is not possible to create Standalone Refund using some custom payed method (based on php-plugin), the error message is displayed instead:

Standalone Refund is not supported for ... payment method

Cause

The php payment plugin used does not support standalone refunds, there is no RefundCredit method in the list of supported methods, e.g.:

"REQUEST : MYplugin GetInfo"
"RESPONSE : {"supported_methods":["GoModal","Sell","Auth","Capture","Refund","RefundPartial","Void","CheckStatus","Callback","GetConfig","ValidateConfig","TestConnection"],

Resolution

If you needs standalone refunds to be supported, contact plugin development team to implement RefundCredit method.

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