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Article ID: 131998, created on Jan 2, 2018, last review on Jan 8, 2018

  • Applies to:
  • Business Automation

Symptoms

The subscription has NULL next billing date (NextBillDate), as a result some of the operations (e.g. attempt to switch service plan) fail with exception:

operation with NULL value

Cause

It is possible to empty "Next Billing Date" for subscription by editing it from PCP. The issue is considered as a bug with id #PBA-68849 (""Next billing date" should not be Empty").

Resolution

Set the correct next billing date for the subscription and repeat the previous operation.

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