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Article ID: 131997, created on Jan 2, 2018, last review on Jan 2, 2018

  • Applies to:
  • Business Automation 7.2

Symptoms

Some of the resellers have outdated last billing date. Attempt to bill the reseller results in the error:

Billed with errors

The billing.log shows exception:

[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 TRC]    ...[3] *** INTERRUPTED BY EXCEPTION *** void bReselPendDocs::unregisterDoc(Int)
[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 TRC]   ...[2] *** INTERRUPTED BY EXCEPTION *** virtual void resacts::ARDocReleaseResellerAction::execute()
[17-12-12 17:32:27.924 GenericWork RQ5759649 TH78166 ERR] Daily Billing Process on Account #1000013 failed with exception: Cannot unregister Document ID #1234567; it is already unregistered. .

Cause

The issue is caused by the bug with id #PBA-83557 ("Reseller billed with errors: Cannot unregister Document ID, it is already unregistered").

Resolution

Leave the reseller without the default payment method, bill the account again ([Bill This Account] link on the general account page).

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