Search Engine: Elastic

Article ID: 131982, created on Dec 28, 2017, last review on Jan 15, 2018

  • Applies to:
  • Business Automation

Symptoms

There has been a long running OA tasks, which kept "rescheduled" status. The corresponding order is in LRO (Long Running Operation) status on BA side. In more than a week the task on OA side got completed successfully, but order is left in LRO.

Cause

The issue is caused by long running (more than 7 days) task on OA side, PemRequest on BA side fails by timeout. The issue that order stucks in LRO is treated as a product bug, its id is #PBA-83499 ("An order did not fail on timeout failure of the PemRequest").

Resolution

Please contact Odin Technical Support Team to get the order completed.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF