Search Engine: Elastic

Article ID: 131976, created on Dec 27, 2017, last review on Dec 27, 2017

  • Applies to:
  • Operations Automation

Symptoms

Office 365 subscription was terminated. Several Unprovisioning ... OA tasks fail with:

[ApplicationUnknownError] Unprovisioning: resource f9cabdaa-...-b846-da6568fb4aae of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.2) for APS application 'Office 365-16.6.4-14': No relationship between caller and account..

Body: {
"code": 500,
"message": "No relationship between caller and account.",
...

Cause

Either customer's Tenant belongs to another vendor on the Microsoft side and no longer manageable by Odin platform or Partner Relationship is revoked.

Resolution

Please contact Odin Technical Support to apply internal workaround and process failed tasks.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF