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Article ID: 131973, created on Dec 27, 2017, last review on Dec 27, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

On attempt to create an Office 365 Reconciliation Report from Provider CP it fails:

"ERROR:  canceling statement due to statement timeout"

billing.log error:

[ BM_Object   RQ8842835 TH23230 NTE] Finished method BM.OrderByStatusListGet_API(user = 1641813, SID = 0, lang = en, request = 8842835, localObject = 0, transaction = 14263479 (HP))
[ ADict       RQ8842835 TH23230 NTE] Language::get("ERROR:  canceling statement due to statement timeout") = NOTFOUND

i.e. OrderByStatusListGet_API method fails by timeout.

Cause

Software-related issue #APSA-19360: "Reconciliation Report fails with "timeout" error under Provider account - botton threshold for OrderByStatusListGet_API is not set".

Resolution

Please contact pta@odin.com or TAM to trace the status of the issue.

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