Search Engine: Elastic

Article ID: 131961, created on Dec 23, 2017, last review on Dec 23, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

Office 365 synchronization fails:

Failed to add 1 user(s):
- user1.name@example.com (Missing or invalid default region.)

The countryName var value is set correctly (sitelog):

AddCountry(c, "COL", "co", "es", "Colombia");
...
"addressPostal":{"countryName":"Colombia"  

Cause

Incorrect country was set for affected users from CCPv1 mode.

Software-related issue #APS-43389 has been addressed to Odin platform Development team.
Software-related issue #APSA-15355 has been addressed to Office 365 application Development team.

Resolution

Workaround:

  1. Switch affected account to CCPv2 mode;
  2. Specify the correct country name for affected users;
  3. Switch mode to CCPv1 back and repeat the synchronization.

Please contact pta@odin.com or TAM to trace the status of the software-related issue.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 31987597efff5a3a9ce779cc203bbe5e 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF