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Article ID: 131957, created on Dec 22, 2017, last review on Jan 11, 2018

  • Applies to:
  • Operations Automation 7.0
  • Business Automation 7.1

Symptoms

Office 365 subdomain form does not detect customer's subdomain, while customer has one or more Office 365 subscriptions provisioned.

Checking browser console it could be seen the following request:

https://127.0.0.1:6308/aps/2/resources/f3733c7b-...-7921440e38a4/checkAccount?accountId=1000061

returns:

{
  "has_o365": false,
  "is_multitenant": null,
  "tenants": null
}

what is not correct. has_o365 parameter value should be true in case at least one active Office 365 subscription.

Cause

APS resource of type Office365/Tenant is not consistent due to missed 16.6.x - 16.8.x package upgrade step (upgradeResourceSettings16-6To16-8.py script).

The issue is: initial_subdomain Tenant property is empty, while it should contain actual customer's subdomain value.

Resolution

Contact Odin Technical Support to fix the issue.

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