Service User cannot access
CCPv2 account mode) in case assigned subscription has Disabled (OA side) and Administrative Hold (BA side) statuses.
Error message is:
"We're sorry, but something went wrong. Please, contact your support team for assistance."
Same time, access does work in
CCPv1 account mode.
Example of affected APS application -
Navigation block of the disabled service is not hidden for Service User, thus CCPv2 is trying to display it - it causes the error.
This behavior has been submitted to Odin Development team as software-related issue #APS-43737: "Service user cannot login to CCPv2 when subscription status is "Disabled \ Adm hold".
Please contact firstname.lastname@example.org or TAM to trace the status of the issue.
Please contact Odin Technical Support to apply workaround.