Search Engine: Elastic

Article ID: 131943, created on Dec 20, 2017, last review on Dec 21, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Cannot login with shared secret:

# curl -k https://examplebrand.com/servlet/Sessions\?event=login\&login=user\&secret=secret\&session_id=123

<html><head><title>Error</title></head><body>ERROR:javax.servlet.ServletException: Can't login</body></html>

Cause

Wrong shared secret is used.

Resolution

It is necessary to use the shared secret of brand's owner instead of user's for successful login.

Additional attention should be paid to authorized netowrks (Settings > Security > Setup > Authorized Network) of reseller that owns the brand - those settings are applicable to everyone who logs in its brand.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF